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A R A N K A   S L A V Í K O V Á

This Return Policy establishes the way and conditions of complaints of defects of goods bought throght on-line shop ARANKA SLAVÍKOVÁ from our company

NALBRA s.r.o., se sídlem Raisova 2595, 415 01 Teplice,

IČ: 05480451,

Not subject to VAT

Registered in business register maintained at the Regional Court in Ústí nad Labem, section C, insertion 38241

Address for service: NALBRA s.r.o., Raisova 2595, 415 01 Teplice

Telephone number: 00420 728 860 225 - for czech and italian speakers
00420 773 934 504 (viber) - for russian speakers
00420 608 047 654 - for english speakers

Contact e-mail: info@arankas.cz



  1. For what defects do we take a responsibility for?

As a seller we have a responsibility for the goods to not have any defects when taking over. That means that at the time of take over the goods:

Furthermore we answer to consumers for making sure that these defects will not occur during warranty period. If you are not a consumer, you are not provided with legal warranty period according to the 2nd article. 2nd article refers only to consumers.

We do not provide any quality assurance above and beyond warranty period.

If you are a businessperson, rights arising from defective performance can only be based on a defect that the goods had before the transition of the defect danger onto the goods, even if it appears later. In a case that the defect will appear on the basis of violation of some of our responsibilities, you have a rights arising from defective performance too.

For the defect of the goods can not be considered a difference in shades of colours in reality and on electronic display devices. If the goods are not corresponding to your notion, you have a right, in case you are a businessperson, to withdraw from the contract within 14 days since the take over of the goods in accordance with article 5 of General Business Conditions.

If you are a consumer and the defect appears within 6 months since the take over, it is considered that the goods had defect during the take over already.


  1. How long is warranty period?

Warranty period for unused consumer goods is twenty four months since the takeover of the goods, if there is not stated a longer warranty period on the website, in the documents attached to the goods or in advertisement.

Please note, that in case, your goods will be replaced or repaired, there is no warranty period for the new goods. Warranty period is however extended for the period of time you could not have used the goods due to its defect, that is, in particular, a period of time that the goods were being repaired.


  1. What are your rights arising from defective performance?

Your rights arising from defective performance is in accordance with Civi Codex, in particular with § 2099 to 2117 and, if you are a consumer, also § 2165 to 2174.

  1. If you are a consumer or a businessperson:

In a case where the defect existed, or is considered to, already at the time of take over of the goods, you are provided with these rights arising from defective performance.

If the defect is essential breach of the contract, you are provided with these rights arising from defective performance:

  1. removal of the defect by delivering a new item without a defect or delivering a missing item;

  2. removal of the defect by repairing the item;

  3. appropriate discount; or

  4. withdrawal from the contract.

In a case of the essential breach of the contract please inform us of which right arising from defective performance you have chosen in the notification or immediately after the notification. Please note that if you do not do so, you will be provided with only those rights that you would have in a case of not essential breach of the contract. The chosen right can be changed in the agreement with us.

If we will not remove the defect in an appropriate period of time, you can demand, instead of the removal of the defect, an appropriate discount or you can withdraw from the contract.

If the defect is not an essential breach of the contract, you can demand:

  1. removal of the defect; or

  2. appropriate discount.

In a case, where we will not remove the defect of the goods in time or we will refuse the removal of the defect, you can demand a discount or you can withdraw from the contract. YOur choice can be changed only in the agreement with us.

Please note, that until you will use your right on the discount or withdraw from the contract we have a right to deliver you the missing goods or remove the legal defect (in particular deliver the missing documents)

Replacement of the goods or withdrawal from the contract can not be demanded if you are not able to return the item to the state you have recieved it in. This shall not apply in a case that:

  1. there was a change of the state due to the examination for discovering the defect of the item;

  2. you have used the item before finding the defect;

  3. you have not caused an unavailability to return the item in an unchanged state as a result of an act or omission; or

  4. you sold the item before discovering the defect, used it, or changed it in a common way of use; if it happened only partialy, you will return us, what you can returt, and compensate us up to the limit of the amount you benefited from the use of the item.

  1. Only if you are a consumer:

If the defect of the consumer goods appears in a warranty period of twenty four months, you are provided with these rights arising from the defective performance:

  1. a right to replace the goods in case:

You can not demand a replacement of the goods, in case where the replacement of the goods would be disproportionate to the nature of the existing defect. In that case you have a right for a free removal of the defect.

You do not have a right for a replacement of the goods even in cases where only a part (or component) of the goods.

Demanding the replacement of the goods is not possible if the goods are selled for a lower price. You can instead ask for an appropriate discount.

  1. a right for the replacement of a defective component of the goods can be applied in case where:

  1. a right for an appropriate price discount can be applied in case where:

  1. a right for a withdrawal from the contract can be applied in case where:


  1. When the rights arising from the defective performance can not be applied?

Rights arising from the defective performance can not be applied by you, if:

Warranty and claims for the responsibility for the defect are also not applied to:


  1. How do you submit a warranty claim?

Please submit a warranty claim to us without delay right after discovering the defect. In accordance with the Consumer Protection Act we accept the claims at our legal address or at our place of business.

To deal with the warranty claim as swiftly as possible, we recommend using our contact address.

Recommended ways for warranty claim::

Not fulfilling any of the above stated steps or not handing over any of the above stated documents does not prevent a positive handling of the warranty claim, according to the legal conditions

The moment the warranty claim is applied is the moment when the existence of the defect was reported to us and the right from the liability for defects in the sold item was applied.

We decide about the delivered claim immediately or, in more complex cases, within three workdays. Into this period is not count the period appropriate to the expert examination of the depending kind of defect of the product or service. Warranty claim and the removal of the defect will be resolved without delays no later than 30 days since the first day of warranty claim application, if we do not agree to a longer period.

We will give you a written confirmation for the warranty claim, about when did you apply the claim, what was the context of the claim and what way of warranty claim you demand; furthermore (after the process of warranty claim is ended) we will issue a confirmation about the date and details of the process of the warranty claim and the time it has taken and, where appropriate, written reason of refusal of the warranty claim.

In accordance with the Civil Codex if you apply the warranty claim of the goods you have a right for a payment for the efficiently incurred costs. Please note that the right for the payment of the costs has to be applied within one month since the expiration of a period in which it is needed to inform about the defect.


This Return Policy is valid and effective since 15.05.2017